Joules Ltd
In early 2013 Joules found itself needing specialist help with managing through a challenging period in the use of mobile phones. Essential Telecom was recommended by the incumbent network provider and over the next 9 months Joules and Essential worked closely together to enable Joules to move forward to a new contract with confidence and clarity. Mike Wilks, Head of IT at Joules commented “Essential lived up to their name over this period; we had significant problems that they helped us resolve both with handsets, technical issues and commercials. It is no exaggeration to say that we would not have survived this period without a serious loss of service or user confidence had it not been for the excellent support from Lee Hopkins and his colleagues.”
